Terms & Conditions, Refund Policy, Pricing & Promotion Policy.
This website is operated by Trosgate. Throughout the site, the terms “we”, “us” and “our” refer to Trosgate and tros® refers to services provided by the company (in this case Trosgate). Trosgate offers this website, including all information, app, tools and services available from this site to you, the user (buyer and seller), conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Buyers are subscribers who are willing or made purchase on Trosgate.
Sellers/Freelancers are users who offer and perform services through Tros on Trosgate.
Custom Orders are requests made by a Buyer to receive a Custom Offer from a Seller.
Custom Offers are adjusted proposals that a Seller can create base on buyer special requirements. These offers lead to proposition of new price by seller
Resolution Desk is a meeting place for misunderstandings to be settled between a Buyer and Seller on Trosgate.
Trosgate Balance is the aggregated amount of your Revenue as a Seller that is available for withdrawal. It also includes returned payments from cancelled orders as a Buyer.
Tros® refers to services provided by the company (in this case Trosgate).
Tros ® Extras are additional services (such as plagiarism checker report, express delivery, etc) offered on top of the Seller’s Tros for an additional price defined by the Seller.
Tros ® Packages allow Sellers to offer services in different formats and prices (i.e. Simple, Standard and Professional). Packages can include upgrades, which lets Sellers price their service from a basic price of $5.
Tros ® Page is where the Seller can describe his/her Tros and the Tros’s terms, and the Buyer can purchase the Tros and create an order.
Order Page is where Buyers and Sellers contact each other in connection with an ordered Tros via a chat platform.
Orders are the formal agreement between a Buyer and Seller/freelancer after a purchase was made from the Seller’s Tros Page.
Payment Services Provider(s) are service providers that provide payment services to Buyers and Sellers in connection with the Trosgate platform, including collection of funds from Buyers for purchase of Tros, remittance and withdrawal of funds to Sellers in connection with completed Tros, currency exchange services in connection with payments in local currencies, and the holding of funds in connection with Trosgate Balances.
Revenue is the money that Sellers earn from completed orders and can either withdraw or use to purchase Tros on Trosgate, subject to these Terms.
Affiliate is a marketing link that a seller may/may not accept to offer for further promotion of his Tros/proposal
(a) Online platform Terms
(b) General Conditions
Ø We reserve the right to refuse service to anyone for any reason at any time.
Ø You understand that your content (not including credit card or payment information), may be transferred unencrypted and involve;
(a) Transmissions over various networks; and
(b) Changes to conform and adapt to technical requirements of connecting networks or devices.
Ø Credit card information is always encrypted during transfer over networks.
Seller Coupon Activation
Trosgate is a market of possibilities. Coupons are special offers to persuade buyers to purchase specific services. It can be applied on special occasions like valentine, Christmas, New year, birthday and many more. It is worth noting that a coupon amount is an amount a seller pledges to pay his/her customers measured by a proportion of seller earning on that amount.
Seller dashboard is well crafted to allow sellers make courtesy contacts with their existing and prospective buyers. With high level relationship and business transactions ongoing, buyers seldom expect goodwill in return...but Trosgate got you covered. First requirement is to post a proposal. Remember that without a proposal, there is nowhere to apply the discount/coupon code. Once this is done, it's a matter of seller decision but nothing else is required. Learn how to do that through our knowledge bank.
Buyers sometimes want to express their generosity on a satisfied work. As such, Trosgate has made this feature available so that a buyer can give a tip when approving the work. We hate cheating as much as you do so you are entitled to 100% of your tip. No strings attached.
(c) Accuracy and Timeliness of Information
Ø The material on this site is provided for general information only and should not be used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information.
Ø This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
Ø We are not responsible if information made available on this site is not accurate, complete or current. You agree that it is your responsibility to monitor changes to our site.
(d) Modifications to the Service prices and charges
Ø Service charges for our products/services are subject to changes from time to time.
Ø We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
Ø We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. We are simply middlemen and some changes are made by seller and buyer
Ø We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.
Ø We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Ø We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. These are products of top rated sellers.
Ø Where payment information is inaccurate, we reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order if the payment information is inaccurate. You agree to provide current, complete and accurate purchase and account information for all purchases made on Trosgate.
Ø These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
Ø In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Ø We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Ø For more detail, please review our Returns Policy.
(f) Optional Tools
Ø We may provide you with access to third-party tools from sellers over which we do not monitor and have control over. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Ø Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
(g) Contact Information
(Re: Compliance Officer)
Questions about the Terms of service should be sent to us at firstname.lastname@example.org.
You can also mail Trosgate to F363/3 near CAC, Labadi, Ghana.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, payment gateways (including credit card numbers, email address, country). We refer to this information as “Order Information”.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
The Site is not intended for individuals under the age of twelve (12).
Ø Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content privacy policies or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials infringement.
Ø We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
User Comments, Feedback and Other Submissions
Ø If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
Ø We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
Ø We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
Ø You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
Ø You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Errors, Inaccuracies and Omissions
Ø Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
Ø We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. However, our contact support may assist with operational advice.
Ø No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
Ø (a) for any unlawful purpose;
Ø (b) to solicit others to perform or participate in any unlawful acts;
Ø (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
Ø (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
Ø (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
Ø (f) to submit false or misleading information;
Ø (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
Ø (h) to collect or track the personal information of others;
Ø (i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
Ø (j) for any obscene or immoral purpose; or
Ø (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Ø We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
Ø We do not encourage through our service that students should drop out or show negative traits in school. We only offer an assistance.
Ø We do not guarantee a permanent solution to the pressure students face
Ø We do not warrant that the results that may be obtained from the use of the service will be permanently accurate or reliable. Certain updates and upgrades may interrupt service.
Ø You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
Ø You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Ø In no case shall Trosgate, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Trosgate and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Ø If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Ø The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
Ø These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between (buyer and seller) and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Ø Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Ø These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ghana.
Ø However, each seller is responsible for vat tax in their respective countries. As such, Trosgate will issue timely receipt that will capture transaction history to assist you. Where receipt service fails, transaction history will always be made available within your dashboard.
Changes to Terms of Service
Ø You can review the most current version of the Terms of Service at any time at this page.
Ø We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
(Re: Compliance Officer)
You can also mail Trosgate to F363/3 near CAC, Labadi, Ghana.